TY  - BOOK
AU  -  Penfold Sharon
TI  - Change management for informations services
SN  - 1857392817
U1  - 020.6 
PY  - 1999///
CY  - London
PB  - Bowker Saur
KW  - Information Services
KW  - Information Management
N2  -  Information Management, Information Services
ER  -